AutoDome – Auto Repair – Waukegan, IL – Reviews – Photos #auto #salvage #auction


#waukegan auto auction
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I've debated for weeks about whether to post, but in thinking about others, I've decided to go ahead. Igor and the employees I encountered at AutoDome are lovely people: personable and pleasant. I also believe that they are well-intentioned and fundamentally honest. Unfortunately, I will never do business with them again.

This shop is located on the back-side of a seedy looking used car lot and auto auction. The building and street looks like something out of a third world country–think Afghanistan or rural India. Both the office and the shop are a disorganized mess, with piles of stuff everywhere.

They really do appear to do mechanical work as a sideline and are primarily a body shop. If you need you car repaired mechanically–rather than a fender replaced–take your business elsewhere.

Rather than go into a narrative, let me just forth the following:

1.) It took nine days for them to acquire and install a power steering pump for a Dodge Neon.

2.) Got the car back with something in the vicinity of the power steering pump screeching.

3.) I fixed the part they claimed was making the noise (idler bracket). They were wrong.

4.) They were non-communicative about what was going on–I would have to call them.

5.) Got my car back filthy because it sat exposed in a dirt lot for 9 days.

6.) To be honest, I would not leave my car overnight unless they agree to keep it inside.

The good news in all this is I discovered Gonzales Muffler & Brake (between Grand and 41). Their repair rate is $80 per hour and you can bring in your own parts which they will install without a surcharge. This specific location is clean, upscale, and well run, with an attentive, engaged Manager with about 40 years as a working mechanic.


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