#auto zone auto parts
AutoZone Auto Parts Mission Statement – Customers First and Trustworthy Advice
For over a decade, Barbara has been a management and operations consultant to some of the largest retail organizations in the world. Her speaking and consulting clients have included Fortune 500 retailers such as Toys ‘R Us, Texaco, Nissan, and ExxonMobil. Read more
The mission statement of the AutoZone Auto Parts retail stores is a Customer Service Pledge and Values which puts customers first and provides them with trustworthy advice, and WITTDTJR solutions. (See the complete AutoZone mission statement and. customer service pledge below.)
AutoZone Founders Facts and Trivia:
AutoZone founder Pitt Hyde was inducted into the Automotive Hal of Fame in 2004.
The AutoZone Retail Chain Headquarters:
The company headquarters of AutoZone Auto Parts retail stores are located in Memphis, Tennessee.
The Mission Statement, Customer Service Pledge and Values of AutoZone Auto Parts Stores:
The mission of the AutoZone auto parts retail chain is fashioned around a Customer Service Pledge called WTTDTJR. This acronym stands for What it Takes to Do the Job Right, a customer service philosophy that was created by the original Auto Shack store manager, Doc Crain in 1985. The AutoZone Customer Service Pledge, which also serves as its unofficial mission statement is:
AutoZoners always put customers first!
We know our parts and products.
Our stores look great!
We ve got the best merchandise at the right price.
To further define for its AutoZoners (employees) what it means to put customers first, AutoZone says this to its customers:
We go the Extra Mile to ensure you get the help you need. Our AutoZoners are friendly, knowledgeable and eager to help you with your vehicle.
To further define the AutoZone culture and how AutoZoners are expected to conduct business, AutoZone provides these corporate Values:
An AutoZoner always…
- puts customers first