Cerritos Auto Square – Auto Repair – Cerritos, CA – Reviews – Photos #no #credit #check #auto #sales


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My experience at the Cerritos Jeep dealership, which is supposedly rated well in customer satisfaction, was beyond unsatisfactory.

Prior to arriving, I spoke with Brett about an on-going deal with the Downtown dealership. He assured me he would beat the deal, so we made the trek to Cerritos from LA to iron out the specifics. We arrived at 8pm, waited 15 minutes for the sales associate to locate the car we wanted and another 15 minutes after that for Brett to finally make his grand debut.

Brett was rude, vague and, as he even said a smart ass . He pressured us into running a credit check even though he wouldn t agree in principal to the terms discussed. He claimed that he could possibly give us an even better deal depending on my credit report. Help me, help you is what he said in the most condescending way possible. After being berated by him for 15 minutes, we agreed to the credit check. Another 15 minutes later the credit check was complete. Now we had to wait for Brett s manager to get the REAL numbers.

At this point it s past 9pm – closing time for the dealership. We asked to speed up the process multiple times, but they assured us they would stay as late as we needed to get the deal done.

At 9:30pm Brett s manager, Trent, FINALLY emerged. We were expecting to sign on the dotted line. Then, out of nowhere, Trent explains that the lease incentive ended at midnight east coast time.

I can only assume Trent suffers from amnesia because otherwise he would have explained the time constraints to us from the start. He claimed Instead, that he had no idea this was going to happen . as if this were the first time ever in recorded history that Chrysler ended a lease incentive. He knew EXACTLY what he was doing. We wasted nearly two hours when we could have just signed the deal at another dealership.

They were unapologetic and unprofessional through the entire ordeal. I will not be returning and I will also NEVER consider them for future leases.


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