#husker auto group
Husker Auto Group – Service Center
About Husker Auto Group
Husker GMC in Lincoln, NE treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling. We look forward to serving you!
“I’m sorry for the long post but I encourage all of you to. “
I’m sorry for the long post but I encourage all of you to post just as much. The worse part this isn’t all of it! It all started back when we went to Husker to buy a vehicle to replace my wife’s that was just totaled. We went to the used lot because we figured it was the best place since we haven’t had the greatest credit. We told them we wanted an economical SUV because we were still adding to our family. They pulled out a station wagon like car, the Malibu Maxx. We were first against the whole Malibu family as we loved our Impalas. They haggled with the price a lot, almost excessively. When we finally came to an agreement we went to the finance dept where we decided to get the MPP plan. For those of you who don’t know what this is, it’s their extended warranty company, found out some time later that they are owned by the same people. They needed the car for a few days to do the check points on it to make sure it was all ok for the warranty. In 3 days they added
340mi, dog hair to the back seat and changed the new tires to some older ones with about 40%. They also changed the brakes and a rear tail light. This is not where it stopped. We needed the power steering taken care of some 2/3 months following, and with paying for the full protection you can get with MPP we figured it would be covered. These years of Malibu’s and some other models have an electric power steering. GM even had a recall on some models and even other years of the Malibu, mine was not one of them. I was told by Husker that it could not be covered because it is electric power steering, had it been hydraulic they would cover it. It was more along the lines of ‘It’s a sensor inside of the power steering, sensors aren’t covered and you can’t change the sensor without changing the power steering’. Go figure! About 8 months I think after owning the car the starter needed replaced, they did that under the MPP at no cost and with a Lifetime Parts/Labor one to boot! When this starter needed changed again while I was in sub-zero weather in Fargo, ND; Husker decided that it didn’t need covered because it was outside the typical 90 day AC Delco coverage. I asked them for the part number and asked to be transferred to parts. I asked parts for all the information they could give me on this starter. They told me it’s a lifetime starter. The awesome dealer/service center in Fargo, Gateway Chevrolet, was able to change it out at no cost. Recently it went out again, same problem and all. I gave Husker a call because they were the original replacers and they said with that part number, as long as it was the starter it would be no cost to me. Well I was informed the next day that it was the starter but they couldn’t cover it because it had oil intrusion from the oil pressure sending switch which is placed above the starter. Also on the list were several items, some of which I was able to observe myself. The rear driver caliper for the brakes was leaking, I seen the puddle on the ground under the lift, on the tire and the rim. It looked like they opened the bleeder valve and pumped it once. I par the car in the same place every day in front of my house within 6” and there has never been a mark on the street where that tire sits; btw still isn’t. They said the inner passenger tie rod end was loose, I knew this from driving. They showed me how the wheel shakes loosely, which I knew. They said they had to replace the entire rack to replace the tie rod end, this is BS. They were trying to get
$20, oil change, coolant flush, transmission flush etc. They try to tell you that they know they have a bad reputation and they are changing their crew to help make this better. I have to say they are doing a bad job at it! The guy that sits up front in the service dept was the guy I had to deal with on the changed tires, Marty. He said I was trying to call them crooks when I said they changed the tires after purchasing. I asked him at that time to get me the pictures off their web page; he said they don’t have access to them. HA! I had them tell me with the starter that if they were to take it as a swap and GM were to examine it, as they do with 95% of them they say, it would be returned and Husker would have to pay back the starter and the labor. It seems to me it would have been easier than all this and the two case numbers I have with GM Customer Service hotline. To put this near closing, I was able to pull out the starter myself and swap it over the counter at a competing dealer where I will go from now on! The way I understand it, since I gave them the original repair order from Husker, they will in some way charge Husker for that starter. So there Husker, you could have just dealt with it but you didn’t. I have created a F-Book page in my frustration with this Dealer/Service Center. Horror at Husker Auto Group , Look it up, hopefully leave a message about your feelings.