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RevolutionEHR

What do you like?

The customization of their exam is great! You can design your own template. Finally an EHR exists where you can actually see the presenting spec Rx, auto refraction, and manifest all in one simultaneous view. Data input is easy and intuitive.

What needs work?

I wish the software performed better on a tablet. An IPad version is coming, but it is way overdo.

Also, the portal needs work. They seem very resistance to the idea of a full ROS and medical history on the portal. If they would do this and have it upload in entirety to the EHR, we could save about 3 minutes of tech chair time per patient. The time allowance that could be saved by eliminating the extra ROS data entry comes out to about 400 more exam spots per year, per doctor. I d also like to see them clean up the portal a bit and get rid of several lifestyle questions that only are applicable to a small percentage of patients. Make it clean and limit the questions to medical and ocular history only. Historically, my medical patients (glaucoma, diabetics, pathology patients) complain about having to answer questions about eyewear preferences like transitions AR coatings that are not related to their visit. If we could combine the portal from Uprise (it has full medical history full ROS portal that uploads) with Revolution s EHR, then we d have the best software ever.

I have no affiliation with any EHR company

What do you like?

We made the move into an EHR because of the Meaningful Use incentives and Revolution made that a stress-free process. Lots of support – webinars, a complete manual explaining what each core and menu item was, how to be sure we were receiving credit, how the system tracked it and also an amazing Facebook community that provides insight and support. Dr Jens personally answered MANY emails from me, and contributes regularly on the Facebook page. His knowledge of MU and ability to educate others on it is excellent. And all of this support for MU is included in our monthly EHR fee. No other EHR provides this kind of support.

What needs work?

The initial set-up of the system in our office seemed to lack in training and oversight, there were many things we had to figure out on our own, so I guess the one weakness was in training.

What do you like?

RevolutionEHR understands optometry. Their support is world class. They listen and upgrade constantly. Assistance to achieve meaningful use is incredible. Their dedication and passion to provide the best and most user friendly EHR PLUS the constant backup to the cloud is unsurpassed. Their pricing is fair and affordable. They have exceeded my expectations in every way.

What needs work?

VSP integration – this is complex and I know they are working on this intensely.
User customization of drop down menus which I believe they are working on as well.
Image integration – we upload and attach, but I understand they are nearly integrated with Zeiss Forum

I have no affiliation with any EHR company

What do you like?

The customer support is fabulous. The CEO is very into the success and development of the product. and he is an optometrist! There are a lot of helpful training guides now. When we first signed up over 2 years ago there were not as many training guides so we just had to dive in and use it. Customer support is great and they understand that EHR is not an easy transition.

I love that it is cloud based. We just need an internet connection for the program to work. There are no charges per computer station used. ALL upgrades are done at the company – no expensive and timely software upgrades in house. The support staff keeps us well informed when upgrades or enhancements take place. We sign in the next day and they have release notes for every change with step by step instructions on anything new.

I really appreciate the CEO being so invested into our success. He keeps us well informed of changes regarding meaningful use and compliance. There are several webinars, guides, and online forums to discuss with other doctors who are also using this product. This is great since we can learn from what works for others across the nation.

I also like how there are optometry specific modules and tests in this program. We are a primary care office but also do vision therapy. We were able to have testing templates customized for our vision therapy program.

The scheduling and templates are customizable, even for different doctors.

What needs work?

The accounting has had some upgrades recently, adding more options and ways to account for overpayments/ negative balances. This has helped quite a bit. The statements can be a little tricky to understand at times. Invoicing and ledger screen views can use some more efficiency when reviewing. Optical inventory could be made more efficient with scanners. Right now our opticians enter in inventory manually but have become quite fast at it.


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