What is the Return Policy?
RockAuto Auto Parts contacted us and asked us to take down their official Return Policy. Therefore, we will now only have a summarization of the policy on this site. For their official policy, check out their site.
As of July 25, 2011, the return policy for RockAuto Auto Parts was as followed:
Returns go to different places so check out where you need to return it to before sending it back. Always check you have everything before you return it and read the instructions carefully. Don’t paint any part until you KNOW it is the right part. If you paint or write on the part, the RockAuto Auto Parts will not credit you for the return.
RockAuto Auto Parts does not refund shipping charges unless it is their mistake. So if you get a part and decide you don’t need it, then you will be responsible for shipping both ways. If you refuse the shipping, then you will still be charged shipping. It will be deducted from your refund.
It generally takes about 5 business days to process a refund. Tracking numbers makes the refund faster to keep it handy.