#plaza auto mall
Consumer Complaints Reviews
I recently purchased my new Kia at the dealership located on Nostrand Avenue. I had a wonderful experience. I shopped Nemet, Island, and Yonkers Kia for pricing and each showroom was worse than the last one I visited. I encountered sleazy salesmen who couldn’t provide a direct answer to any of my questions. When I arrived at Plaza, I have to almost say I’m sorry because I was expecting the same treatment. I was wrong. I dealt with Marvin and he was truthful and answered every question and didn’t act like it was a chore. Eventually, I loosened up and was very pleased with the service.
I called the service department for the Toyota auto mall on Nostrand to ask them what the process was for having LED turning lights installed in my brand new Toyota. I fully explained to them what I wanted. I was told that it would cost $65 per mirror and take approximately 2 hours and they verified that it could be done and I should make an appointment. I made an early appointment only to find out that I completely wasted my time. It was “impossible” to get the lights installed and was further told that LED lights come with cars already. Or, I would have to get new mirrors and my dash altered. It is a whole process that may not even be successful. That’s what I was told at the appointment after the service rep told me the wrong thing on the phone. Obviously, Toyota hires people who have absolutely no knowledge of what kinds of service can be done.
I politely asked that someone dry it off as they were washing other “new” cars and were drying it off. I explained that “You don’t wash someone’s car and leave it driving wet, mirrors dripping wet that’s unacceptable.” I don’t know if they are African or Haitian but some black men with accents gave me attitude and refused to dry my car off. I explained that I was a dissatisfied customer due to Toyota’s previous screw ups (2 times) and was offered a free car wash. They refused to dry my car and I had to complain and wait an additional 41 minutes for someone to dry my car. Horrible service all the way around. The manager was nowhere to be found. I placed a 311 complaint and I am filing another complaint. Totally unacceptable!